We recommend sending your phone in a box or Jiffy Bag and wrapped in Bubble wrap.
If you are unable to find any bubble wrap then use a second jiffy bag.
We recommend sending your phone in a box or Jiffy Bag and wrapped in Bubble wrap.
If you are unable to find any bubble wrap then use a second jiffy bag.
We recommend sending your phone via a recorded and insured postal service. We recommend Royal Mail Special Delivery, which usually costs around £6.95 for a phone.
Phone, Battery
Sim Card, Charger, Memory Card
After inspection by our engineers, the repair we first quoted you for can differ from the engineers assessment, after the device has been looked at. If the amount payable is higher, we would contact you before going ahead with this work. If you choose not to go ahead with the repair at this stage you will only need to pay the diagnosis fee and return postage (if you wish to have your handset returned).
We normally take payment via card over the phone or PayPal. We will contact you once the repair is complete and payment is due at which point you can choose how and when to pay.
Our average repair time is up to a few days, however repairs can take up to 3 weeks due to part availability. We will inform you of any delays as they arise.
