Buzz Box Terms & Conditions Updated (25/05/18)

For our extended terms and conditions please click here.

Turnaround

We will give you a time estimation for repair, but we cannot guarantee a repair will be complete in this time. Whilst we try and repair your device in the shortest time possible, sometimes delays are inevitable.

Quotations

We quote based on the information you give us on the problem with your device as well as our experience. This is just a quote. Sometimes a technician’s diagnosis can show a different or further fault at such time you would be re quoted. If work is carried out, but a device is beyond economical repair (BER) or you chose not to proceed after diagnosis, a charge £10 will apply or £20 if liquid treatment has been carried out.

Repair Quality

Whilst our repair service is carried out to our best possible standard, the condition of your device may not be returned to factory state. If your device is described as waterproof, the effectiveness of this functionality is likely to be affected. Buzz Box takes no liability for faults or imperfections recognised during or caused by the repair of your device other than those outlined and repaired by Buzz Box. We test every device after it has been repaired to check quality and basic functions. If a device is BER, it can sometimes be returned with further fault to the point that it may not even power up. This occasional occurrence is usually only with liquid damaged devices.

Warranty

We give a 3 month warranty with all our repairs, which will cover parts supplied by Buzz Box and the repair work carried out by Buzz Box. Please note that this does not cover cracked screens as they are impact caused and so classed as customer damage voiding warranty. Occasionally, a problem only becomes apparent after you’ve used your device for a couple of days. In this instance, we will take your device in for further diagnosis and repair. Please note that whilst we test your device after repair, we can’t test it for the length of time that you can and so don’t check every function. Please inform us of any passwords linked to your device. If we can't test a device after repair due to password prevention, this may void your warranty.

GDPR

We may store your name and contact details. These details are stored on file in case we need to contact you. These details are not used for unrelated marketing purposes nor given to any third party. We may log password information if you offer this to us. This is used for the sole purpose of testing devices during repair and is automatically deleted upon collection of your device. You have the right to request your data and its deletion at any time.

Other

If your device has not been collected within 3 months of Buzz Box attempting to inform you that it is ready to collect, Buzz Box reserves the right to use/sell parts of your device to cover costs. Our repair service will NOT enable a black listed/barred handset (usually reported lost or stolen) to work. Services would still be chargeable in this case. Please remove your sim card, memory card and accessories before leaving your device with us; Buzz Box takes no liability for these nor any saved data and settings. Please don’t hesitate to ask if you have any queries.