QA Testing in the Repair Centre
The QA process is the most important part of any repair centre. Without it, there is no certain way to control the quality of your technician's work / parts. With the best will in the world, people make mistakes so there needs to be a robust testing stage after repair to catch any defect. Returning a phone is annoying for everyone involved so we are constantly monitoring our QA procedures to minimize this.
We offer a 3 month warranty so if faults do crop up after the device has been collected and it's related to our workmanship or parts, we will resolve these issues.
In Buzz Box we have integrated the QA testing into our core repair system. This means we record when a particular test has been passed or failed against every repair. On completion of the repair, these results are available so you can see what's been tested.